The ASOs have a fundamental role in the management of clinical activities and building relationships with the patients. More and more ASOs need strong scientific support that allows them good performance and efficiency in the dental offices. The efforts aimed at patients relate to the treatment done by dentist but not only these are importanti t must be added prevention and relationships activities that are mainly delegated to the ASOs. They must be able to act competemtly and responsibly. The congress session includes practical and learning sessions to better manage the relationship with the patients.

8.00 - 8.30 | Registration

8.30 - 9.00 | Opening of the works with the President of IDEA Rossella Abbondanza

9.00 - 11.30 | Let's change our point of view, what experience the patient has in the office, how the ASO can make it memorable

Maria Gaggiani

When the patient enters the dental office, the team's thinking is turned to the cure, the clinical treatment, the rehabilitation necessary for that patient. During this workshop we’ll talk about the perceptions and emotions that patients feel. We’ll analyze the environment that patients sees, what may be their reception, efficienty evaluation criteria that they apply. The ASO represents the point of reference of the team as they have greater opportunities to interact with the patient from an emotional point of view and from this understand the patient’s point of view. Understanding the patient's needs means being able to satisfy them, therefore it is not always enough to have a kind character, the ASO must develop competences in the emotional management of the patient, a prerequisite for the effectiveness of clinical care.

11.30 - 12.00 | Break

12.00 - 13.00 | Exploring Hospital Dental Assisting

Natalie Kawekjy, Rossella Abbondanza

Survey the exciting area of hospital based assisting that few experience.
Learn about risks and benefits to the patient and dental team.
Indications for scheduling care under general anesthesia.
Investigate the role of the dental assistant before, during and after surgery.

13.00 - 14.00 | Medical devices, biocides and medical-surgical devices: let's be clear!

Elena Tonini

Since the beginning of Covid-19 pandemic, the use of disinfectant products has been greatly increased and one of the greatest difficulties of this period, which has affected everyone transversally, is the terminology used to define disinfectant products and their meaning, It is therefore appropriate to clarify these aspects.
The aim of the lecture is to understand the meaning of the terminology of Medical devices, biocides and medical-surgical devices, the applicable regulation and know how to recognize them in order to make a conscious choice and protect in a complete and proper way operators and patients.


12° Congresso Internazionale e 23° Meeting sardo dal titolo "Focus on the Simplicity of Excellence"

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