Effective communication and the correct interpretation of the messages go through a deep knowledge of their own working reality that not only concerns the indications on how to properly carry out their tasks but necessarily involves all the elements and the figures with whom the ASO comes into contact in its working environment.

9.15 - 11.15 | Communicate effectively by choosing the right words - Communication strategies

Antonio Pelliccia

Communicate = To care
Relationship quality = Loyalty
Therapeutic figure = Leadership
In two hours of conference the strategic points of a personal communication centered on motivation.
The power of keywords in professional and personal success.

12.00 - 13.00 | Top 5 Ethical Dilemmas Facing Today’s Dental Assistant - Working with generation differences

Natalie Kaweckyj

There are many benefits of a multigenerational workforce. Each generation can have varied strengths and concerns, and differences in styles and expectations can sometimes create tension in the workplace. Studying the work habits of each generation and proactively anticipating their needs can help devise effective human management strategies for a cohesive work environment. Learn about the unique characteristics of your coworkers and how to better work with them in a harmonious environment.
How common are ethical dilemmas in dentistry? That is a very difficult question to answer for most as the perception and awareness of ethical issues varies with the individuals involved, and from country to country. No studies or evidence exists documenting the volume of problems. However, regulating bodies often cite ethics as causative in cases considered by these agencies. Each situation involving human beings will be unique since each problem or dilemma will have characteristic aspects. Learn about the top 5 ethical dilemmas dental assistants may face!

13.00 - 14.00 | Know science to safeguard health

Rossella Abbondanza, Elena Tonini

To know the exact meaning of the words, to interpret correctly the pictograms of the technical sheets, the chemical composition and the function of the substances managed from the ASO. Prevention starts with knowledge.


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